About Us
Finding Inspiration in Every Turn
Our full name is Goldstone Media Limited but we’re better known as Goldstone.
We are driven by a singular mission to make public services better through user-centred design and transformation. Formed from a wealth of over a century's collective experience in both the public and private sectors, we are an organisation that’s dedicated to enhancing the lives of people through superior service design.
Our approach is rooted in a deep understanding of the needs of our clients, their users, staff, and suppliers. We pride ourselves on our transparency, consistently working in the open to share knowledge, research, and code. This not only fosters better public services but also cultivates superior public servants.
We firmly believe in the synergy of teamwork, where the collective potential far exceeds the sum of individual efforts. Our ethos is built on the pillars of coaching, generosity, delivery, kindness, and the public good.
Our Story: why Goldstone was created
Goldstone's journey began in 2016 with the establishment of the first Digital, Data and Technology team at the UK’s Department for International Trade. Our founding team pioneered the department's digital infrastructure, integrating legacy systems and building in-house capacity.
Since then, our roles have evolved across the spectrum of civil service, external contracting, and commissioning, contributing to a myriad of products, services, and projects. Our experiences working alongside some of the UK’s finest talents have been encapsulated in a single ethos: to create 'better'.
Better public services, better public servants, delivered by a better kind of agency – this is the essence of Goldstone.
Why We're Different
As a multidisciplinary agency, our strength lies in our diversity and history of high-performance teamwork. We've managed multi-year programmes, strengthened departmental capabilities, and led transformative initiatives in government services, both online and offline.
Our recent endeavours include simplifying the UK's trading environment, marking a significant step in creating more efficient border operations. Our vast network of associates spans every digital, data, and technology specialism, making us a powerhouse of transformation and change, dedicated to enhancing public service performance.
Our Vision, Values and Principles
Vision
Making public services better, together.
Values
Our love for agile methodologies and digital technology drives our problem-solving approach, guided by three core values: adaptability in problem-solving, bravery in user-focused determination, and curiosity in our creative commitments.
Principles
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People First: People are central to our mission. We respect and value users, associates, clients, partners, and colleagues, ensuring our actions positively impact others.
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Integrity: We operate with uncompromising integrity, upholding ethical standards in every action.
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Respect: Building trust through transparency and honesty, we create inclusive environments where everyone’s voice is valued.
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Creative: Innovation and creativity are at the heart of our approach, driven by collaboration and continuous improvement.
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Capable: Passionate about digital literacy, we foster talent development to enhance industry capability.
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Openness: Our culture of openness fosters innovation and transparency, balanced with responsibility.
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Inclusive: We champion diversity in all forms, aspiring to mirror the communities we serve.
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Reliable: Our commitment to reliability is unwavering, as we build a reputation for trustworthiness and excellence.
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Resilient: We promote a sustainable work pace, setting realistic expectations and ensuring agency resilience.
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Green: Environmental considerations guide our operational decisions, as we aim to reduce our ecological footprint.
We are dedicated to delivering excellence in public service, embodying values and principles that resonate with the communities we serve and the people we work with.
Our ethos
A foundational ethos serves as the bedrock of an organisation's identity and approach, embodying the core principles and values that guide every decision and action. For a company like Goldstone, operating at the forefront of public sector transformation, this ethos is not just a set of abstract ideals: it is a compass that directs our engagement with clients, shapes our solutions and reflects our commitment to societal impact.
In a sector where trust, integrity and impact are paramount, our ethos ensures we consistently align our actions with the greater goal of enhancing public services and serving the common good.
Its pillars – coaching, generosity, delivery, kindness and public good – represent the essence of who we are and what we stand for, driving us to deliver excellence in a way that is not only effective but also ethical and empathetic.
1. Coaching
At Goldstone, coaching is integral to our approach. We believe in nurturing talent, not just within our team but also among our clients and partners. This means actively engaging in knowledge sharing, skill development, and fostering a learning environment. Our coaching extends beyond technical skills to include leadership development, promoting a culture of continuous improvement and adaptability in the ever-evolving digital landscape.
2. Generosity
Our spirit of generosity is reflected in how we share our expertise and resources. We go beyond contractual obligations to provide added value to our clients and the community. This could be through pro bono work, volunteering, or open-sourcing our solutions to benefit a wider audience. We see generosity as a means to drive positive change and create a more inclusive and collaborative sector.
3. Delivery
Delivery is at the heart of what we do. We are committed to not only meeting but exceeding our clients' expectations. This commitment to delivery encompasses timely and efficient completion of projects, but also ensuring the highest quality in every aspect of our work. Our focus on delivery ensures that we consistently produce results that have a meaningful impact on public services.
4. Kindness
Kindness in our business is about fostering a respectful, empathetic, and supportive work environment. It extends to how we interact with clients, colleagues, and the broader community. We believe that a kind approach leads to more productive collaborations and a positive workplace culture. Kindness also influences our decision-making, ensuring that our solutions are considerate of the needs and circumstances of all users.
5. Public Good
Our ultimate goal is to serve the public good. Every project we undertake, every innovation we develop, is with the intention to benefit society at large. We strive to make public services more accessible, efficient, and user-friendly, thereby enhancing the lives of citizens. Our commitment to the public good drives us to tackle complex challenges and deliver solutions that have a lasting positive impact on communities.