Transforming e-learning for The Pensions Regulator

Client: The Pensions Regulator (TPR)

Context or Problem

The Pensions Regulator (TPR) identified critical risks with its landmark e-learning product, the Trustee Toolkit (TTK). The content was outdated, posing reputational risks and limiting promotional efforts. Further, the toolkit's authoring software was unsupported, lacking essential accessibility features. TPR's strategic goal was to revitalise the TTK to align with the latest regulations and improve user experience, particularly for small trustees transitioning from direct interactions to online learning.

What We Did

Approach and Strategy:

Goldstone, in collaboration with LearnJam, embarked on a project to redefine the TTK. Our strategy involved:

• conducting comprehensive workshops with TPR stakeholders to align objectives.

• undertaking a detailed review of existing content, technological capabilities, and user needs.

• focusing on innovative learning design, technological upgrades, and enhanced user accessibility.

Team Composition:

Our multidisciplinary team included experts in user research, learning design and technology.

Solutions and Implementation

Learning Design and Technology:

• Performed a thorough audit of TTK’s content and structure, analyzing user needs and best practices.

• Advised on suitable authoring tools, with a specific focus on Articulate's suitability for TTK.

User Experience:

• Developed a blueprint for a repeatable module design.

• Created wireframes and storyboards to visualize the revamped toolkit.

• Proposed enhancements to the use of Moodle, TPR’s Learning Management System.

Results and Impact

• Delivered a comprehensive transformation plan for migrating TTK content to new authoring software.

• Provided templates and workshop materials to guide TPR in updating the toolkit.

• Conducted coaching sessions to build TPR’s internal capacity for ongoing content management and toolkit updates.

• Successfully addressed the identified risks, setting a new standard for TTK’s content quality and accessibility.

Lessons Learned and Best Practices

The project highlighted the importance of:

• Close collaboration between design, technical, and content teams.

• Agile methodology and iterative user testing for effective learning solution development.

• Empathetic leadership and a clear vision in driving complex digital transformations.

Conclusion and Future Outlook

This project not only transformed the TTK but also paved the way for innovative e-learning practices within TPR. The success of this project has set a precedent for future digital learning initiatives, showcasing Goldstone's ability to deliver complex, impactful projects in the public sector.